Troubleshooting

Upload issues

Most upload problems come down to the connection, the file type, or the space left on your plan. Work through the checks below in order.

Quick checks

Symptom	What to try
Upload is very slow	Large files take time on your side, especially long videos and audio. Check your connection speed and avoid uploading several large files at once on a slow network.
Upload stopped part way	Uploads are chunked and resumable. Keep the tab open, reconnect, and the upload picks up where it left off instead of starting again.
File is rejected	Check the file type is supported. See the list in Supported content formats.
File is too big	Per-file size limits scale with your plan. Export a smaller review copy, or upgrade for larger limits.
Out of storage	Storage is 5 GB on Free, 1 TB on Creator Crew, and 2 TB on Studio Crew. Remove drafts you no longer need, or upgrade.
Upload finished but the draft is not ready	Magpiie processes each file after upload. Long or high-resolution files take a little longer. Give it a few minutes before re-uploading.

Export a lighter review copy

Reviewers rarely need the master file. For review rounds, a web-friendly export (for example an MP4 at 1080p) uploads faster and plays smoothly for everyone. Upload the full-quality master once the draft is approved, if you need it in Magpiie at all.

Still stuck?

Try a different browser, or a private window to rule out extensions.
Try a different network. Some office and hotel networks restrict large uploads.
Contact support with the file type, size, and what you see. See Contact support.

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