Troubleshooting

Missing comments or feedback

Comments in Magpiie are never deleted when a new version arrives. If you cannot see one, it is almost always on a different draft or version, hidden by a filter, or already resolved.

Where to look

Check	Why
The right draft	Feedback stays on the draft where it was created. A comment on the script does not appear on the video, and a comment on the 16:9 cut does not appear on the vertical short.
The right version	Each comment belongs to the version it was left on. Unresolved ones carry forward; open an earlier version, or compare, to see the rest.
Status filters	If the list is filtered to Open, resolved comments are hidden. Clear the filter to see everything.
Resolved comments	Resolved comments leave the active list but stay in the history. See Reviewing resolved comments.
Internal threads	Internal team discussion can be hidden from clients. If a client cannot see a comment, it may be internal.
Public links	People watching through a public link cannot see comments at all. They need to be invited as members.

Find out what happened

The activity log shows who did what, and when.

On Studio Crew and Enterprise, the activity log records every upload, share, and approval with a timestamp. It is the quickest way to see which version a comment was left on and what happened after.

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