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Whether it's a feature request, a sales question, or a workflow you want unstuck — drop us a note and a real human will get back to you.
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A real person on the team replies — usually within one business day.
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Pick the inbox that matches your question.
The form above reaches all of us, so it is always a safe default. If you already know what you need, writing to the right address directly is faster — it skips the internal hand-off. Replies come from a person on the team, usually within one business day, Monday to Friday.
- Product supportsupport@magpiie.com
- Something behaving oddly in an active project — uploads, comments, versions, or review links. Also the right address if you are stuck and not sure why.
- Demos and team planssales@magpiie.com
- A walkthrough for a production team, questions about seats and storage, or help deciding which plan fits your review volume.
- Billingbilling@magpiie.com
- Invoices, payment methods, plan changes, cancellations, and refund questions under the cancellation policy.
- Security and privacysecurity@magpiie.com
- Vulnerability reports, security questionnaires, and questions about how uploaded content is stored and accessed. Privacy requests can also go to privacy@magpiie.com.
- Legallegal@magpiie.com
- DPA requests, contract questions, and anything relating to the agreements in the Legal Center.
Before you write about a bug
A project link, the draft version number, and the browser you were using resolve most reports in a single reply. Screenshots help; a screen recording helps more. You do not need to reproduce the problem first — tell us what you saw and when.
Looking for an answer right now?
The Help Center covers uploading drafts, leaving frame-accurate feedback, sharing review links, and troubleshooting. The FAQ answers the questions we are asked most often about formats, pricing, and security.